IoTegra Solutions LLC ("IoTegra," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our temperature and environmental monitoring services, visit our website at iotegrasolutions.com, or access our customer dashboard.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email address, phone number, company name)
- Account credentials for dashboard access
- Billing and payment information
- Alert preferences and notification settings
- Sensor configuration data (temperature thresholds, alert schedules)
- Environmental sensor data from devices installed at your facility
2. SMS / Text Message Communications
📱 SMS Alert Notifications
IoTegra Solutions sends SMS text messages solely for the purpose of delivering temperature and environmental alert notifications to customers who have opted in to this service.
- Opt-in: You consent to receive SMS alerts by providing your phone number and checking the consent box in your customer dashboard Alert Settings.
- Message frequency: Varies based on sensor alert conditions at your facility.
- Message & data rates: Standard message and data rates from your carrier may apply.
- Opt-out: Reply STOP to any SMS message to unsubscribe at any time. You will receive a confirmation and no further messages will be sent.
- Help: Reply HELP for support information, or contact us at info@iotegrasolutions.com or (423) 304-2532.
We will never sell, share, rent, or disclose your phone number or any personal information to third parties for marketing purposes. Phone numbers collected for SMS alerts are used exclusively to deliver the alert notification service you have subscribed to.
3. How We Use Your Information
We use the information we collect to:
- Deliver real-time temperature and environmental alert notifications via SMS and email
- Provide and maintain your monitoring dashboard and account
- Process billing and manage your subscription
- Respond to customer service requests and support inquiries
- Generate compliance reports and audit logs for your regulatory needs
- Monitor system health and ensure reliable sensor connectivity
- Improve our services and develop new features
- Comply with applicable laws and regulations
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We do not share your phone number or personal data with advertisers or marketing companies.
We may share your information only in the following limited circumstances:
- Service providers: We use trusted third-party vendors to operate our infrastructure (such as AWS for cloud hosting and SMS delivery). These providers are contractually bound to use your data only as necessary to provide services to us and may not use it for their own purposes.
- Legal compliance: We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of IoTegra, our customers, or the public.
- Business transfers: If IoTegra is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest (AES-256)
- AWS infrastructure with certificate-based device authentication
- Access controls limiting data access to authorized personnel only
- Regular security monitoring and logging
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your sensor data and account information for the duration of your subscription plus a reasonable period thereafter, in accordance with your service plan's data retention terms. You may request deletion of your data at any time by contacting us at info@iotegrasolutions.com.
7. Cookies and Analytics
Our website uses Plausible Analytics, a privacy-friendly analytics tool that does not use cookies and does not collect personal data or track users across websites. We do not use advertising cookies or tracking pixels.
8. Children's Privacy
Our services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at info@iotegrasolutions.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: